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Description
Why Customers Leave (and How to Win Them Back)Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement. In today's hyper competitive
Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement.In today's hyper-competitive market, understanding customer behavior is more crucial than ever. This book emphasizes the significance of creating real, meaningful connections instead of relying on fleeting 'wow' moments. Packed with actionable advice, 'Why Customers Leave' will empower you to cultivate lasting customer relationships through effective communication channels, including the impactful use of video.
Named one of Forbes' Top 10 Books of 2019, this transformative read sheds light on the modern customer's increasing expectations and impatience. Don't let your customers slip away—understand what drives them and take proactive measures to win them back.
Condition: BRAND NEW.
ISBN: 9781632651518.
Format: Cloth over boards.
Year: 2019.
Publisher: Red Wheel/Weiser.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781632651518
Format: Cloth over boards
Year: 2019
Publisher: Red Wheel/Weiser
Description:
+++ Named One of Forbes Top 10 Books Of 2019 +++"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes
Discover the 24 reasons people are leaving you for competitors and how to win them back.
In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
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4.2 ★★★★★
Based on 1604 reviews
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Product Reviews
★★★★★ 5
Great Size, Strong Enough for Everyday Use, and Worth Reordering
Size: 300 Count
I reorder these regularly, and that really says the most. They’ve been consistent, practical, and a good value for what you get.
They’re strong enough to handle normal meals without feeling like they’re going to give way. I’ve had no issues using them for everyday food, and they hold up well as long as you’re using them as intended.
I also like the size. They’re a little over 8½ inches, which works well for most meals. If I have something heavier, I can put a plate holder underneath, and these still fit just fine.
The print/design is simple, which I don’t mind at all. I’m more concerned with how they perform, and these do what I need them to do.
I’ve used name-brand paper plates before, and for my everyday use, I feel like these compare very well, especially considering the price.
I’ll also be honest—paper plates just make sense for me. I tend to drop things because of how my hands work, so
this helps prevent broken dishes and the cleanup that comes with that. Plus, it definitely cuts down on doing dishes.
Overall, these are reliable, affordable, and something I’ll continue to reorder.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 17, 2026
★★★★★ 5
Great Everyday Paper Plates for the Price
Size: 100 Count (Pack of 1)
For around six bucks, getting 100 microwave-safe paper plates like this is a really good deal. Also, they’re actually pretty good quality. They can hold a decent amount of food and they don’t get all soggy or start dripping through the bottom halfway through eating. The soak-proof part is legit.
Another thing I liked is the design. The white and green looks simple but nice, and they honestly just look better than a lot of the random cheap paper plates out there. I’ve been using them pretty regularly for quick meals and throwing food in the microwave, and they’ve been really convenient.
I will say, if the food is extremely hot, the bottom of the plate does warm up pretty fast since the plates are somewhat thin underneath. Sometimes using two plates instead of one helps with that. Aside from that though, they’ve been excellent. For the amount you get, the quality is genuinely solid and they’ve held up really well for everyday use. Amazon Basics definitely nailed these. 100% would recommend them.
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Reviewed in the United States on May 9, 2026
★★★★★ 4
Worthwhile purchase
Size: 300 Count
Could be a tad more sturdy, maybe higher sides however still recommend; at the price/ quantity, the shear convenience, they burn easily in the firepit, and save on water/soap.
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Reviewed in the United States on May 6, 2026
★★★★★ 5
Great plates at a great price
Size: 200 Count
They are not heavy duty for a full plate out for simple foods and treats these are great. I have them on subscription and I get more fir the value compared to the stores near me. Perfect for pizza nights when u don't want to do the dishes!
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Reviewed in the United States on April 26, 2026
★★★★★ 5
Thank you. They are great.
Size: 100 Count (Pack of 1)
Perfect! Use them all the time. Nice and easy. Works great. Pretty sturdy too :)
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 19, 2026
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