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Description
The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at WorkWe all know what it's like to put off an important conversation at work whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use
We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:- Become skilled at the art of quiet negotiation
- Determine your "sales" message
- Keep meetings on track and stick to an agenda
- Analyze what your body language conveys (often it's not what you think )
- Overcome public-speaking fears
- Offer feedback to employees and bosses alike in a constructive, productive way
- Reduce conflict in the office and with customers and clients
- Fire someone or deny someone an expected promotion
- Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late
- Master e-mail and voice messaging etiquette, and make a positive impression every time
- And much more.
Binding Type: Hardcover
Publisher: Hachette Books
Published: 01/01/2008
ISBN: 9781401302344
Pages: 239
Weight: 1.00lbs
Size: 8.60h x 5.70w x 0.90d
Review Citations: Publishers Weekly 11/05/2007 pg. 57
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4.0 ★★★★★
Based on 29 reviews
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Product Reviews
★★★★★ 5
Luxury Comfort and Perfect Support – Best Pillows Ever!
Color: White, Size: King Size Set of 2
I recently purchased the Serta Hotel collection Pillows White Goose Feather Down Fiber Gusseted, and I couldn’t be happier with my choice! These pillows are the perfect balance of softness and support — plush enough to feel luxurious, yet firm enough to keep my neck properly aligned all night. The gusseted edges really make a difference, helping the pillow hold its shape and look full even after weeks of use.
The quality of the materials is excellent — the outer cover feels smooth and breathable, and there’s no feather poking out like with cheaper options. I also appreciate that they fluff back up easily after use, making the bed look hotel-perfect every morning.
If you’re looking for comfortable, high-quality pillows that provide great value for the price, I highly recommend these. They’ve truly improved my sleep!
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Reviewed in the United States on October 7, 2025
★★★★★ 4
Good quality pillows
Color: White, Size: Queen Size Set of 2
These are very soft and supportive as advertised. W find them a little too thick for my taste (why I only gave 4 stars), but personal preference is very subjective with pillows. They are well made and high quality, and am happy with my purchase.
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Reviewed in the United States on January 15, 2026
★★★★★ 3
Overall, not that comfortable!
Color: White, Size: Queen Size Set of 2
Only okay. I find these pillows to be heavy, and not very conforming. Overall, not that great.
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Reviewed in the United States on May 21, 2026
★★★★★ 5
goose down pillows.
Color: White, Size: King Size Set of 2
Since receiving them, these king-size white goose down pillows have truly transformed my sleep. They are incredibly soft and fluffy to the touch, so plush it's hard to believe they hold their shape. Sleeping on them is like lying on a cloud.
The 100% cotton cover adds extra comfort: it feels cool to the touch, breathes well throughout the night, and helps me maintain a comfortable temperature while I sleep. Furthermore, the "reinforced fiber" structure is noticeable: after several weeks of use, the pillows retain their support; they don't clump or lose their shape, ensuring consistently good rest.
I find they have the ideal balance between firmness and softness: firm enough to support my neck and head, yet plush enough to adapt to my posture without creating pressure. This has improved my nights; I sleep more soundly and wake up with less stiffness in my neck.
In short: these pillows combine luxury, comfort, and durability. If you're looking to improve your sleep quality with soft, firm, and breathable pillows—especially in king size—these are perfect. Definitely one of the best investments you can make for better sleep.
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Reviewed in the United States on November 30, 2025
★★★★★ 5
Almoada
Color: White, Size: Queen Size Set of 2, Color: White, Size: Queen Size Set of 2
Hotel-like comfort at home
I bought these pillows from Beautyrest and they really exceeded my expectations. They are very soft but at the same time have good support, which helps you rest better throughout the night. They feel like luxury hotel pillows, especially because of their down-like filling.
The jumbo size is perfect and they come well filled, they are not easily crushed. In addition, the cotton cover feels fresh and of good quality.
They arrived quickly and well packed. After using them for several days, they maintain their shape and comfort. I definitely recommend them if you are looking to improve your rest without spending too much.
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Reviewed in the United States on March 20, 2026
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