Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 8 - Jul 13
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
Customer Service Management Training 101Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Ren e Evenson shows readers what it takes to advance to the next stage in their careers focusing on their development as managers. Filled with the same accessible, step by step guidance as its predecessor, this book teaches readers
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Ren e Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.Binding Type: Paperback
Publisher: Amacom
Published: 09/14/2011
ISBN: 9780814417157
Pages: 224
Weight: 1.00lbs
Size: 9.10h x 7.30w x 0.60d
Review Citations: Reference and Research Bk News 12/01/2011 pg. 81
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 1633 reviews
Sort
Product Reviews
★★★★★ 4
I'm impressed. It's very good stuff
Size: 16.9 Fl Oz (Pack of 1)
I'm finding that menopause skin is very, very dry skin. Combine that with a harsh winter and my skin was in much worst shape than normal. I usually had noticeably dry skin on my legs & arms but winter made it itchy & more flakey. I started using the Eucerin calming formula but that did nothing for the dryness but did moderately help lessen the itching.
I got online to see what I could do for the flaking skin, add moisture and curb the itching without having to go to a dermatologist because I didn't think I had a major issue. My reading recommended alpha hydroxy acid (AHA) formula moisturizers and from reading amlactin was very popular and received high marks but I wanted to look at & try a couple of things before I committed to just one as it's likely this will become part of my regular skin care and I'd need an affordable option. I discovered the Eucerin AHA formula on Amazon, liked the reviews & decided why not try it. The price point was very good compared to amlactin. I received the Eucerin 12/14/2017 and have used it religiously twice a day. The flakiness subsided in a week and the itch only occurs on my back where I can't reach to apply it. This stuff has been wonderful to apply to my skin. My skin is no longer flaky or ashy & the rough patches are gone from my knees & elbows.
This stuff is very heavy but it doesn't feel greasy to me because my skin soaks uses it in pretty quickly. I am not sure if I could use this in a hot, humid summer but for the current -20+ wind chills I'm living through, that heaviness is working in my favor. If you don't want to apply a heavy thick lotion to your skin or if that type of formula could cause a breakout, this isn't the moisturizer for you.
It doesn't really have a smell to me. Once I apply it I only smell the scent of my bee & flower sandalwood soap. This lotion is not scented so that's a plus for me.
Also unlike amlactin it does not contain parabens.
I did order the amlactin and will try it after this is gone but it's likely I will continue with the Eucerin AHA formula. It has worked very well for me. I've not done price shopping for this locally so I can't add anything in terms of costs on Amazon versus brick&mortar.
But if you can handle its heaviness I'd definitely recommend it.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 22, 2026
★★★★★ 5
BEST REPAIR HAND AND BODY CREAM!
Size: 16 Ounce (Pack of 1)
This is the best "repair" body/hand cream I've found, and I've tried quite a few. I have dogs and cats and I garden -- so I ALWAYS have scratches and tiny puncture woulds either from cats, dogs, rose bushes or cacti; and this Eucerin body cream helps to sooth and heal them quickly. I also notice that it helps relieve dryness very well, and once it soaks in, you aren't left feeling 'greasy'. It has no perfumes, and so is unscented.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 2, 2026
★★★★★ 5
In love
Size: 16.9 Fl Oz (Pack of 1)
First I was hesitating because I thought it was cheap to work, but this lotion is miracle,no scent and after few days of using my skin started to feel baby soft, it is not very sticky or heavy.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 25, 2026
★★★★★ 5
Highly recommended for Eczema!
Size: 16 Ounce (Pack of 1)
HIGHLY RECOMMEND FOR ECZEMA!!!!!! I’ve tried everything from Aquaphor to Vanicream. This is the only thing that works miracles overnight!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 25, 2026
★★★★★ 5
Great smelling lotion
The best lotion for my skin
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 5, 2026
recommand products
Sliced London Broil, Montreal Seasoned 7oz, with Brussels Sprouts and 1/4th Cup Basmati Rice
22.45
Sliced London Broil, Plain 5oz, with Brussels Sprouts and 1/4th Cup Basmati Rice
18.45
Sliced London Broil, Montreal Seasoned 7oz, with Broccoli and 1/4th Cup Jasmine Rice
20.95
Sliced London Broil, Plain 9oz, with Brussels Sprouts and 1/4th Cup Basmati Rice
26.45
Sliced London Broil, Montreal Seasoned 6oz, with Zucchini & Squash and 1/4th Cup Basmati Rice
18.95