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Description
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social CommerceTwitter, smartphones, and self service kiosks are taking over, and tech savvy business dealings are no longer an advantage they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i. e., what hasn't changed), the high tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer's expectations of the way you do business. You'll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wide--online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of self-service; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, you'll be equipped to retool old-fashioned customer service and turn time-strapped, screen-addicted, value-savvy, and socially engaged critics into fervent loyal customers who help your business thrive.Binding Type: Paperback
Publisher: Amacom
Published: 05/23/2012
ISBN: 9780814439319
Pages: 208
Weight: 0.63lbs
Size: 9.00h x 6.00w x 0.44d
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4.3 ★★★★★
Based on 16 reviews
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Product Reviews
★★★★★ 5
Excelente
Size: Small, Color: Blue
nice fit
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 21, 2026
★★★★★ 1
DON’T WASTE TIME AND MONEY
Size: Large, Color: White
CHEAP ITEM NOT WORTH WASTING YOUR TIME AND MONEY
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Reviewed in the United States on March 28, 2026
★★★★★ 5
Stylish
Size: Large, Color: White
This Alimens & Gentle Oxford shirt is honestly a great addition to any wardrobe and completely exceeded my expectations ⭐⭐⭐⭐⭐. The material thickness is spot on. It’s not too thin and not heavy either, which makes it perfect for both work and casual wear. The fabric feels sturdy and well structured without being stiff or uncomfortable.
The style is clean, classic, and versatile. It looks sharp enough for business or office settings, but you can easily dress it down for a more casual look. The white color is crisp and polished, and the cut gives it a modern, put together appearance without feeling too formal.
Quality really stands out with this shirt. The stitching is neat, the buttons are secure, and everything feels well made. It holds its shape nicely even after wearing it all day, and it doesn’t feel like one of those shirts that loses structure after a few washes.
Comfort is another big win. The stretch in the fabric makes a noticeable difference, especially when moving around, sitting, or reaching. It feels flexible and breathable, and you don’t feel restricted at all. It’s the kind of shirt you can wear from morning to night without feeling uncomfortable.
Wrinkle resistance is impressive. Even after a long day or sitting for hours, it still looks fairly smooth and presentable. A quick hang or light touch up is all it needs, which is great if you’re trying to save time.
Value for money is excellent. For the price, you’re getting a stylish, comfortable, and well made shirt that easily competes with much more expensive brands. It looks professional, feels great, and performs well.
Overall this shirt checks all the boxes. Great material, sharp style, solid quality, comfortable fit, and very good wrinkle resistance. I’d definitely recommend it and would happily buy more in different colors.
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Reviewed in the United States on February 5, 2026
★★★★★ 5
Work casual shirt that travels well:
Size: Large, Color: Dusty Blue, Size: Large, Color: Dusty Blue
This shirt runs true to size with a bit of room for more. The material is a bit stretchy which helps keep the shirt looking great without major wrinkles. The shirt itself is comfortable and feels like it'd last through many washes and the care instructions are fairly simple (cold wash and low dryer). This particular color is unusual and compliments many outfits.
Given the quality, this is a high value item. Just go easy with the iron.
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Reviewed in the United States on March 14, 2026
★★★★★ 4
Good shirt for the money
Size: Medium, Color: White
Solid shirt, fits well
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Reviewed in the United States on February 12, 2026