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Description
BeschwerdemanagementUnzufriedene Kunden als profitable Zielgruppe EAN: 9783446474215 Farbverschnitt: Generell werden die Bcher ohne Farbverschnitt geliefert, auch wenn die Abbildungen einen Farbverschnitt zeigen. Auflage: 6., aktualisierte Auflage, 23006 Erscheinungsjahr: 09. 12. 2022 Produktform: Leinen, Gebunden Autoren: Stauss, Bernd & Seidel, Wolfgang Auflage Ausgabe: 6., aktualisierte Auflage Abbildungen: Komplett in Farbe Keyword: Beschwerdemanagement; Customer
Unzufriedene Kunden als profitable Zielgruppe
| EAN: | 9783446474215 |
| Farbverschnitt: | Generell werden die Bücher ohne Farbverschnitt geliefert, auch wenn die Abbildungen einen Farbverschnitt zeigen. |
| Auflage: | 6., aktualisierte Auflage, 23006 |
| Erscheinungsjahr: | 09.12.2022 |
| Produktform: | Leinen, Gebunden |
| Autoren: | Stauss, Bernd & Seidel, Wolfgang |
| Auflage/Ausgabe: | 6., aktualisierte Auflage |
| Abbildungen: | Komplett in Farbe |
| Keyword: | Beschwerdemanagement; Customer Care; Customer Relationship Management; Dienstleistung; Kundenmanagement; Management; Reklamation; Service |
| Fachschema: | Absatz / Marketing~Marketing~Vermarktung~Service (Kundendienst) |
| Fachkategorie: | Kundendienst, Management: Vertrieb und Marketing |
| Thema: | Optimieren |
| Text Sprache: | ger |
| Seitenanzahl: | XV, 430 |
| Verlag: | Hanser Fachbuchverlag, Hanser, Carl, Verlag GmbH & Co. KG |
| Länge: | 241 mm |
| Breite: | 174 mm |
| Höhe: | 33 mm |
| Gewicht: | 1192 gr |
| Genre: | Sozialwissenschaften/Recht/Wirtschaft |
| Herkunftsland: | DEUTSCHLAND (DE) |
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4.5 ★★★★★
Based on 30 reviews
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Product Reviews
★★★★★ 5
Tablet case
Color: black
Im amazed good protection for my tablet. My tablet looks new when I removed the case to give it a clean. Easy to install
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Reviewed in the United States on May 7, 2026
★★★★★ 5
Good for my needs
Color: Brightblue
I love it but the pop out stand can be a little difficult to maneuver. Otherwise it was easy to install. I removed the clear film that is a screen protector just because I already have issues with contact on the glass.
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Reviewed in the United States on November 11, 2025
★★★★★ 4
great fit
Color: black
arrived later than promised but fits great and appears to be very sturdy
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Reviewed in the United States on August 7, 2025
★★★★★ 5
Great product, great buy.
Color: black
Very handy and helpful. I love it.
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Reviewed in the United States on April 10, 2026
★★★★★ 5
Qué es un buen producto
Color: black
Muy buen producto
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Reviewed in the United States on June 6, 2026